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Evidence Guide: RIIMEX605D - Establish, implement and maintain operational management plans

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIIMEX605D - Establish, implement and maintain operational management plans

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and prepare for establishing, implementing and maintaining operational management plans

  1. Access, interpret and apply operational management plan documentation and ensure the work activity is compliant
  2. Obtain, read, interpret, clarify and confirm work requirements
  3. Identify and address potential risks, hazards and environmental issues and implement control measures
  4. Select and wear personal protective equipment appropriate for work activities
  5. Identify internal and external customers and establish their requirements
Access, interpret and apply operational management plan documentation and ensure the work activity is compliant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain, read, interpret, clarify and confirm work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and address potential risks, hazards and environmental issues and implement control measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and wear personal protective equipment appropriate for work activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify internal and external customers and establish their requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and measure satisfaction levels of internal/external customers

  1. Identify and analyse formal and informal methods of measuring customer satisfaction
  2. Develop strategies and plans to measure customer satisfaction levels
  3. Communicate feedback from customers to work areas
  4. Monitor trends in customer satisfaction levels and seek opportunities for improvement
Identify and analyse formal and informal methods of measuring customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategies and plans to measure customer satisfaction levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate feedback from customers to work areas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor trends in customer satisfaction levels and seek opportunities for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure current operational processes for quality and efficiency

  1. Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes
  2. Identify and analyse parameters of desired performance
  3. Use information on current practices and performance to identify opportunities for improvements in quality and productivity
  4. Communicate recommendations for improvement plans to be developed
Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and analyse parameters of desired performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use information on current practices and performance to identify opportunities for improvements in quality and productivity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate recommendations for improvement plans to be developed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret strategic goals to determine operational implications

  1. Identify, interpret and confirm the organisation’s current strategic goals
  2. Interpret strategic plans to identify implications for the work site
  3. Undertake risk analysis of strategic plans to establish implications for the work site
  4. Undertake consultation to ensure that a full understanding of the organisation’s strategic goals
  5. Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel
Identify, interpret and confirm the organisation’s current strategic goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret strategic plans to identify implications for the work site

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake risk analysis of strategic plans to establish implications for the work site

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake consultation to ensure that a full understanding of the organisation’s strategic goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop operational plans to enable the achievement and improvement of strategic goals

  1. Analyse operations to identify improvements required
  2. Establish communication procedures and systems to report progress and any issues occurring with the implementation of operational plans
  3. Investigate, establish and implement action plans detailing site goals, resource requirements, priorities and timelines
  4. When anticipated improvements are unachievable, analyse the causes and make appropriate adjustments
  5. Review and use the outcomes of improvements for further learning and continuous improvement
Analyse operations to identify improvements required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication procedures and systems to report progress and any issues occurring with the implementation of operational plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate, establish and implement action plans detailing site goals, resource requirements, priorities and timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

When anticipated improvements are unachievable, analyse the causes and make appropriate adjustments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and use the outcomes of improvements for further learning and continuous improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and prepare for establishing, implementing and maintaining operational management plans

  1. Access, interpret and apply operational management plan documentation and ensure the work activity is compliant
  2. Obtain, read, interpret, clarify and confirm work requirements
  3. Identify and address potential risks, hazards and environmental issues and implement control measures
  4. Select and wear personal protective equipment appropriate for work activities
  5. Identify internal and external customers and establish their requirements
Access, interpret and apply operational management plan documentation and ensure the work activity is compliant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain, read, interpret, clarify and confirm work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and address potential risks, hazards and environmental issues and implement control measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and wear personal protective equipment appropriate for work activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify internal and external customers and establish their requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and measure satisfaction levels of internal/external customers

  1. Identify and analyse formal and informal methods of measuring customer satisfaction
  2. Develop strategies and plans to measure customer satisfaction levels
  3. Communicate feedback from customers to work areas
  4. Monitor trends in customer satisfaction levels and seek opportunities for improvement
Identify and analyse formal and informal methods of measuring customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategies and plans to measure customer satisfaction levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate feedback from customers to work areas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor trends in customer satisfaction levels and seek opportunities for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure current operational processes for quality and efficiency

  1. Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes
  2. Identify and analyse parameters of desired performance
  3. Use information on current practices and performance to identify opportunities for improvements in quality and productivity
  4. Communicate recommendations for improvement plans to be developed
Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and analyse parameters of desired performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use information on current practices and performance to identify opportunities for improvements in quality and productivity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate recommendations for improvement plans to be developed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret strategic goals to determine operational implications

  1. Identify, interpret and confirm the organisation’s current strategic goals
  2. Interpret strategic plans to identify implications for the work site
  3. Undertake risk analysis of strategic plans to establish implications for the work site
  4. Undertake consultation to ensure that a full understanding of the organisation’s strategic goals
  5. Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel
Identify, interpret and confirm the organisation’s current strategic goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret strategic plans to identify implications for the work site

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake risk analysis of strategic plans to establish implications for the work site

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake consultation to ensure that a full understanding of the organisation’s strategic goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop operational plans to enable the achievement and improvement of strategic goals

  1. Analyse operations to identify improvements required
  2. Establish communication procedures and systems to report progress and any issues occurring with the implementation of operational plans
  3. Investigate, establish and implement action plans detailing site goals, resource requirements, priorities and timelines
  4. When anticipated improvements are unachievable, analyse the causes and make appropriate adjustments
  5. Review and use the outcomes of improvements for further learning and continuous improvement
Analyse operations to identify improvements required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication procedures and systems to report progress and any issues occurring with the implementation of operational plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate, establish and implement action plans detailing site goals, resource requirements, priorities and timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

When anticipated improvements are unachievable, analyse the causes and make appropriate adjustments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and use the outcomes of improvements for further learning and continuous improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

1. Plan and prepare for establishing, implementing and maintaining operational management plans

1.1 Access, interpret and apply operational management plan documentation and ensure the work activity is compliant

1.2 Obtain, read, interpret, clarify and confirm work requirements

1.3 Identify and address potential risks, hazards and environmental issues and implement control measures

1.4 Select and wear personal protective equipment appropriate for work activities

1.5 Identify internal and external customers and establish their requirements

2. Identify and measure satisfaction levels of internal/external customers

2.1 Identify and analyse formal and informal methods of measuring customer satisfaction

2.2 Develop strategies and plans to measure customer satisfaction levels

2.3 Communicate feedback from customers to work areas

2.4 Monitor trends in customer satisfaction levels and seek opportunities for improvement

3. Measure current operational processes for quality and efficiency

3.1 Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes

3.2 Identify and analyse parameters of desired performance

3.3 Use information on current practices and performance to identify opportunities for improvements in quality and productivity

3.4 Communicate recommendations for improvement plans to be developed

4. Interpret strategic goals to determine operational implications

4.1 Identify, interpret and confirm the organisation’s current strategic goals

4.2 Interpret strategic plans to identify implications for the work site

4.3 Undertake risk analysis of strategic plans to establish implications for the work site

4.4 Undertake consultation to ensure that a full understanding of the organisation’s strategic goals

4.5 Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel

5. Develop operational plans to enable the achievement and improvement of strategic goals

5.1 Analyse operations to identify improvements required

5.2 Establish communication procedures and systems to report progress and any issues occurring with the implementation of operational plans

5.3 Investigate, establish and implement action plans detailing site goals, resource requirements, priorities and timelines

5.4 When anticipated improvements are unachievable, analyse the causes and make appropriate adjustments

5.5 Review and use the outcomes of improvements for further learning and continuous improvement

Required Skills and Knowledge

1. Plan and prepare for establishing, implementing and maintaining operational management plans

1.1 Access, interpret and apply operational management plan documentation and ensure the work activity is compliant

1.2 Obtain, read, interpret, clarify and confirm work requirements

1.3 Identify and address potential risks, hazards and environmental issues and implement control measures

1.4 Select and wear personal protective equipment appropriate for work activities

1.5 Identify internal and external customers and establish their requirements

2. Identify and measure satisfaction levels of internal/external customers

2.1 Identify and analyse formal and informal methods of measuring customer satisfaction

2.2 Develop strategies and plans to measure customer satisfaction levels

2.3 Communicate feedback from customers to work areas

2.4 Monitor trends in customer satisfaction levels and seek opportunities for improvement

3. Measure current operational processes for quality and efficiency

3.1 Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes

3.2 Identify and analyse parameters of desired performance

3.3 Use information on current practices and performance to identify opportunities for improvements in quality and productivity

3.4 Communicate recommendations for improvement plans to be developed

4. Interpret strategic goals to determine operational implications

4.1 Identify, interpret and confirm the organisation’s current strategic goals

4.2 Interpret strategic plans to identify implications for the work site

4.3 Undertake risk analysis of strategic plans to establish implications for the work site

4.4 Undertake consultation to ensure that a full understanding of the organisation’s strategic goals

4.5 Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel

5. Develop operational plans to enable the achievement and improvement of strategic goals

5.1 Analyse operations to identify improvements required

5.2 Establish communication procedures and systems to report progress and any issues occurring with the implementation of operational plans

5.3 Investigate, establish and implement action plans detailing site goals, resource requirements, priorities and timelines

5.4 When anticipated improvements are unachievable, analyse the causes and make appropriate adjustments

5.5 Review and use the outcomes of improvements for further learning and continuous improvement

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

implements the requirements, procedures and techniques for the safe, effective and efficient establishing, implementing and maintaining of operational management plans including:

identifying the aspects of the site and their relationship to the environment

identifying possible reasons for failure in site performance

relating goals and actions to the strategic aims of the site

applying opportunities to achieving longer-term aims or needs of site

resolving ethical dilemmas based on reasoned approaches

producing a variety of solutions before making a decision

works effectively with others to establish, implement and maintain operational management plans that meets all the required outcomes including:

listening actively, asking questions, clarifying points and rephrasing others’ statements to check mutual understanding

adopting communication styles appropriate to listeners and situations

complying with written and verbal reporting requirements and procedures

communicating clearly and concisely with others to receive and clarify work instructions

communicating clearly and concisely with others to coordinate work activities

demonstrates completion of establishing, implementing and maintaining operational management plans that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

preparing strategies for influencing others

establishing networks to search for and gather relevant information

breaking processes down into tasks and work activities

identifying patterns or meaning from events and data

identifying and measuring satisfaction levels of internal/external customers

measuring current operational processes for quality and efficiency

interpreting strategic goals to determine operational implications

developing operational plans to enable the achievement and improvement of strategic goals

The candidate must demonstrate knowledge in establishing, implementing and maintaining operational management plans through:

critical path analysis and planning methods and techniques

corporate planning modeling and techniques

advanced negotiation techniques

organisational change and development techniques

action planning methods